Rogers Communications, Inc. - telecommunication company.
Gathering and detailing business and technical requirements. Conceptualize, optimize and support the business processes and functionalities. Liaise with stakeholders. SFDC system design and configuration to satisfy defined business requirements. Workflows, Triggers, Approvals, etc.
Data ETL. QA and UAT. Set up a secure environment, users access levels and data sharing rules. Reports and dashboards. Communication and Instant Emails. End-user training and support.
Software/Tools/Technologies: Salesforce Unlimited (50+ users)/Eclipse/APEX/VisualForce/Data Loader/etc.
In 2010-2011 the project was moved to the national level. Users in Central, East and West regions of Canada required list of enhancements and more advanced data sharing and security. Custom Force.com development.
SFDS customizations:
Salesforce Enterprise Edition APEX, Visual Force SFDC Configuration, Native and Custom Objects. Database modeling, ETL, Data backup and migration, Force.com Data Loader
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