Create secure digital experiences connected to Salesforce

WebSolo helps organizations design, implement, customize and support Salesforce Experience Cloud for customer portals, partner portals, Help Centres, public websites and authenticated digital services.

We connect portal users directly with Salesforce data, automation, Knowledge, service processes and external systems while providing a secure, responsive and easy-to-use experience.

Connected experiences for customers and partners

Customer Portals

Give customers secure access to their accounts, requests, documents, cases, transactions, services and Salesforce information.

Partner Portals

Support distributors, dealers, brokers and business partners with shared leads, opportunities, accounts, documents and collaboration.

Help Centres and Knowledge

Publish searchable Knowledge, frequently asked questions and guided support content for customers, partners and the public.

Public Salesforce Websites

Create public websites, registration experiences, service pages and forms that connect visitors directly with Salesforce.

Experience Builder

Configure branded pages, navigation, themes, audiences and reusable components using Salesforce Experience Builder.

Lightning Web Components

Develop custom interfaces, dashboards, forms, record views and guided processes that match your exact portal requirements.

Identity and Single Sign-On

Provide secure registration, login, authentication, identity management and single sign-on for portal users.

Portal Analytics

Track registrations, logins, searches, content use, case deflection, submissions and other digital engagement metrics.

Designed for your users, data and business processes

A successful portal must do more than display Salesforce records. It should make complex processes easy to understand and complete.

WebSolo combines Experience Cloud configuration with custom development, automation, integration and security architecture.

Discover

Provide public content, search and clear portal information.

Register

Create secure accounts and verify portal-user information.

Access

Show each user the correct Salesforce information and services.

Complete

Submit requests, update records and complete guided processes.

Engage

Maintain long-term relationships through useful digital services.

Choose the right site technology

Experience Cloud provides different technologies and templates for building digital experiences. The correct choice depends on portal functionality, performance, search, content, customization and integration requirements.

WebSolo can assess whether an LWR site, an Aura-based Experience Cloud site or another Salesforce architecture is the best fit for your project.

Architecture considerations

Experience Cloud, Service Cloud and AI

Experience Cloud can provide the digital entry point while Service Cloud, Knowledge, automation and Agentforce support customer-service processes behind the experience.

Portal Strategy and Architecture

Assess audiences, portal processes, licenses, security, integrations and technical options before implementation.

Experience Cloud Implementation

Configure sites, navigation, branding, audiences, sharing, registration, authentication and Salesforce processes.

Custom Portal Development

Develop Lightning Web Components, Apex, custom forms, dashboards and advanced portal functionality.

Integration and Data

Connect the portal with websites, payment systems, learning platforms, ERP applications and external APIs.

Service and Knowledge

Connect Experience Cloud with Service Cloud, Knowledge, cases, messaging and customer-service automation.

Portal Support and Optimization

Resolve issues, improve performance, add features, prepare for releases and support portal administrators.

What is Salesforce Experience Cloud?

Experience Cloud is Salesforce technology for creating connected digital experiences such as customer portals, partner portals, Help Centres, public websites and authenticated applications.

Is Experience Cloud the same as Community Cloud?

Experience Cloud is the current name for the Salesforce technology previously known as Community Cloud. It supports a broader range of customer, partner, public and digital experiences.

Can Experience Cloud connect with Service Cloud?

Yes. Experience Cloud can provide Knowledge, case submission, case-status access, messaging and self-service experiences connected directly to Service Cloud.

Can you build custom portal functionality?

Yes. WebSolo develops custom portal functionality using Lightning Web Components, Apex, Flow, Salesforce APIs and secure integration patterns.

Can WebSolo improve an existing Experience Cloud site?

Yes. We can review portal architecture, security, performance, navigation, responsive design, custom components, integrations, Knowledge and user experience, then implement practical improvements.